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FAQ
🚚 Shipping & Delivery
How long will my order take to arrive?
All orders are processed within 1–2 business days. Once shipped, standard delivery typically takes 6–10 business days within the United States. You will receive a confirmation email with tracking details as soon as your order is on its way.
Do you offer free shipping?
Yes! We offer free standard shipping on all orders within the United States — no minimum spend required. The price you see at checkout is the price you pay.
Where do you ship to?
We currently ship anywhere within the United States. We're working on expanding to more countries soon — sign up to our newsletter to be the first to know when we ship to your region.
How can I track my order?
Once your order ships, you'll receive an email with your tracking number. You can also track your package at any time on our Track Your Order page — simply enter your order number and email address.
🔄 Returns & Refunds
What is your returns policy?
We offer a 30-day returns policy. If you're not completely satisfied with your purchase, you can return it within 30 days of delivery for a full refund or exchange. Dresses must be unworn, unwashed, and in their original condition with all tags attached.
How do I start a return?
Starting a return is easy: contact our support team through the Contact Us page with your order number and the reason for your return. Our team will reply within 24 hours with simple step-by-step return instructions.
When will I receive my refund?
Once we receive and inspect your return, your refund will be processed within 3–5 business days to your original payment method. Please note it may take a few additional days for your bank or card provider to post the funds to your account.
💳 Orders & Payment
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover), as well as Apple Pay, Google Pay, and Shop Pay. All payments are processed securely at checkout.
Can I change or cancel my order after placing it?
Yes — if your order hasn't shipped yet. Contact us as soon as possible (ideally within 12 hours of placing your order) and we'll cancel or update it for you. Once an order has shipped, it can no longer be changed or canceled, but you can still return it under our 30-day returns policy.
Is my payment information secure?
Absolutely. Our checkout is protected with SSL encryption, and all payments are handled by industry-leading, PCI-compliant payment processors. We never see or store your full card details on our servers.
Will I be charged sales tax?
No — we don't charge any sales tax at this time. The price you see at checkout is the final price you pay, with no extra fees added.
👗 Products & Sizing
How do I choose the right size?
Each dress page includes a detailed size chart with bust, waist, hip, and length measurements. Compare your own measurements to the chart to find your best fit. If you're between two sizes, we recommend sizing up for a more comfortable, flattering fit. Still unsure? Reach out to us and we'll be happy to help you choose.
Will the color match what I see on screen?
We do our best to photograph our dresses as accurately as possible. However, colors may vary slightly depending on your screen settings and lighting. Any minor variation between the photo and the fabric is normal and not considered a defect.
What should I do if an item is out of stock?
Our most popular styles and sizes sell out fast, but we restock regularly. Sign up for a back-in-stock notification on the dress's page, or contact us and we'll let you know as soon as your size is available again.
💬 Customer Care
There's a problem with my order — what should I do?
We're sorry to hear that! Contact our support team through the Contact Us page with your order number and a short description of the issue (photos help a lot). We'll make it right as quickly as possible.
My package is lost or damaged — what now?
If your package arrives damaged or your tracking shows it's lost, contact us within 7 days of the delivery date (or expected delivery date) with your order number and photos if applicable. We'll send a free replacement or issue a full refund — your choice.
How can I get in touch with customer support?
The fastest way to reach us is through our Contact Us page or by email. Our support team is available Monday to Friday and responds to all messages within 24 hours.