Return & Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@shaksboutique.com

If your return is accepted, we'll send you instructions on how and where to send your package. Return shipping costs are the responsibility of the customer, and we recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item. Items sent back to us without first requesting a return will not be accepted. Original shipping costs (if any) and return shipping costs are non-refundable.

Note: If you received a damaged, defective, or incorrect item, please contact us first — in these cases we will cover the return shipping or offer a replacement at no cost to you.

You can always contact us for any return question at support@shaksboutique.com

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

All sale items are final sale and are not eligible for return, refund, or exchange. An item is considered a sale item if it was purchased at a discounted price, whether through a markdown or a promotional discount code. Gift cards are also non-refundable. Please note: this exclusion does not apply to items that arrive damaged, defective, or incorrect — in those cases, contact us and we will make it right regardless of sale status.

Exchanges

At this time, we do not offer direct exchanges. If you would like a different size, color, or style, simply return your original item for a refund and place a new order for the item you want. This is the fastest way to make sure you get exactly what you're looking for.

Refunds

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 7–14 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 14 business days have passed since we approved your return and you still haven't received your refund, please contact us at support@shaksboutique.com

Contact Information

Store name: Shaks Boutique

Company name: RN Ecom

Company Address: 

Warehouse Address: 453 Meadow St, Houston, TX 77020

Company nr.: 

Phone:

Email: support@shaksboutique.com

Monday to Friday | 09:00 – 17:00 EDT

Weekends | Unavailable

We aim to respond to your inquiries within 24 hours.